COMPANY INFO
Custom solutions, inženiring, d.o.o.
Bukovžlak 101
3000 Celje

Tax number: SI39765288
Identity number: 8829454000
TRR: IBAN SI56 6100 0002 5491 171 (DH d.d.)

The general terms and conditions of the customsolutions.si online store are drawn up in accordance with the Consumer Protection Act (ZVPot, Official Gazette of the RS, no. 98/2004-UPB2, 126/2007 and 86/2009), based on the recommendations of the Chamber of Commerce and Industry and international codes for e -business.
The operator of the online store customsolutions.si is the company Custom solutions d.o.o.
By using the website, you agree to the terms of business, so please read them.
The company Custom solutions d.o.o. reserves the right to change the general terms and conditions of the online store customsolutions.si

1. PRICES
The prices of products in the customsolutions.si online store are expressed in euros. Prices do not include delivery costs. The company Custom solutions d.o.o. reserves the right to change prices without prior notice.

2. PROMOTIONS AND OFFERS
The general and special offer of products and their prices in the online store are valid until canceled or sold out. The company Custom solutions d.o.o. reserves the right to withdraw products from the offer without prior notice.

3. PROTECTION OF PERSONAL DATA
The company Custom solutions d.o.o. undertakes to protect customer and member data (personal data, purchase data). All data obtained in the customsolutions.si online store and collected data may be used exclusively for making purchases. Customer data is protected in accordance with the Personal Data Protection Act and will not be passed on to third parties under any circumstances. Registration and/or entry of personal data in the customsolutions.si online store is necessary exclusively for the correct implementation of the online store services.

4. LIABILITY
The company Custom solutions d.o.o. undertakes that the data on the website of the customsolutions.si online store will be accurate and up-to-date.

5. ORDER, PURCHASE, ORDER CONFIRMATION
When the user selects the desired product and its quantity, he clicks on the “ADD TO CART” button. By clicking on the basket icon in the upper right corner of the online store, the customer can access the products he has added to the basket at any time and edit his order by clicking the “EDIT BASKET” button.
When he wants to complete the purchase, he clicks the “CHECKOUT” button, where he can once again check the contents of the basket. Before purchasing, you can change the quantities and remove the product from the basket.
When the user has checked all the products in the basket and the price to be paid, he must click on the “COMPLETE PURCHASE” button to complete the purchase. Enter user information in the fields. If the delivery address differs from the user’s, it can be added by clicking on the “OTHER DELIVERY ADDRESS” field. He then selects the method of payment and delivery and indicates that he agrees with the General Terms and Conditions. By clicking on the “BUY NOW” button, you complete the order and confirm the payment.
The electronic message, which the user receives immediately after the purchase to the address he specified, contains the confirmation of receipt of the order and the proforma invoice, if the customer has indicated payment by proforma invoice. The pre-invoice has a currency of 5 working days. After receiving payment, the provider ships the product within a reasonable time to the address specified by the user for delivery. The provider reserves the right to make changes in case of errors. If the price of the item changes during the processing of the order, the provider will inform the user about this. In this case, the user has the right to withdraw from the order free of charge.
In addition to the ordered product, the user also receives an original invoice.
If the provider finds that it cannot execute the order, it must inform the user in a timely manner. In doing so, it uses the contact information provided by the user when placing the order. The provider assumes no responsibility if the user has provided incorrect contact information.
The sales contract between customsolutions.si and the user is concluded in the customsolutions.si online store at the moment when customsolutions.si sends the user the first email about the status of his order.
The purchase agreement (i.e. the first email about the status of the order) is kept by customsolutions.si in electronic form.

6. PAYMENT
The user can pay for the products in one of the following ways:
Payment by advance invoice (UPN order)
When the user places an order, he receives a proforma invoice to the entered email address, with all the information for payment to the account of the company Custom solutions d.o.o.,

Cash on delivery
When the user places an order, he receives a notification to the entered e-mail address, which contains all the information about the order. The provider packages the order properly and hands it over to the delivery service (Pošta Slovenije or GLS), marking the package with “redemption”. The customer pays the order with cash or payment cards to the delivery service upon delivery to the selected address. In case of additional costs (e.g. money order costs, commission…), these are borne by the user.

With the help of the Stripe system
Through the Stripe system to the account of Custom solutions d.o.o.
Custom Solutions sends the user an invoice together with the ordered products. The price and all costs related to the purchase are detailed on the invoice. The provider also informs the user about the right to withdraw from the contract. The user is obliged to check the correctness of the data before submitting the order.

7. SUPPLY, DELIVERY AND COLLECTION
Products are delivered by the following companies:
Pošta Slovenije, d.o.o.
General Logistics Systems, d.o.o.
Delivery and packaging costs in Slovenia for purchases up to €50.00 amount to €8.00. Delivery is free for purchases over €25.00. It is also possible to pick it up in person at the company headquarters, Mariborska cesta 7, 3000 Celje. In this case, there are no collection costs. In the case of personal collection, an order must be made in advance by calling 041 682 390.
The conditions and costs of packaging and delivery apply within the Republic of Slovenia.
In the event that the client receives a physically damaged or opened package, he must immediately notify the delivery service and initiate the complaint procedure.

8. RIGHT TO WITHDRAW THE PURCHASE, RETURN OF GOODS
The consumer has the right to notify the company (at the contact e-mail address info@customsolutions.si) that he withdraws from the contract within 14 days of receiving the goods, without having to give a reason for his decision. The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the goods.
The goods must be returned to the seller no later than 14 days after the notification of withdrawal from the contract (purchase). He must return the goods received undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer. The company returns the received payment with the same payment method used by the consumer, unless the payer paid the amount in cash to the courier of the delivery service. All payments that the seller receives from the delivery service are made via a transaction account, therefore the seller undertakes to refund the purchase price via the transaction account as soon as possible and no later than 14 days after the refund has been made.
Payments will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. The return of the received goods to the company within the withdrawal period is considered a notice of withdrawal from the contract.
In the case of sales contracts, the company may withhold the refund of payments received until the return of the goods has been received or until the consumer provides proof that he has sent the goods back, unless the company offers the option of accepting the returned goods.
The contract withdrawal form can be found at the link here.
Absence of the right to withdraw from the contract. Withdrawal from the contract is not possible for products that are manufactured according to the exact instructions of the consumer and adapted to his personal needs; made according to the exact instructions of the consumer (e.g. invitations, attachments, …).

9. MATERIAL ERROR
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.
In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item.
The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.
A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. The consumer’s rights from the first paragraph expire after two years from the day he notified the seller about the factual error.

10. RESOLUTION OF DISPUTES
The provider complies with applicable consumer protection legislation.
The provider makes every effort to fulfill its duty to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. The complaint is submitted via the e-mail address info@customsolutions.si. The appeal process is confidential. The company tries to resolve disputes out of court.
The provider does not recognize any of the IRPS providers. The link to the IRPS platform can be found here.

11. INFORMATION AND SUPPORT

Phone: 041 682 390
E-mail: info@customsolutions.si

AUTHORITY:

The author of the photos is the archive of Custom Solutions, engineering d.o.o..

Design: Inicial Design.

The author of the website is the company Novisuals d.o.o.

PODATKI PODJETJA
Custom solutions, inženiring, d.o.o.
Bukovžlak 101
3000 Celje

Davčna številka: SI39765288
Matična št.: 8829454000
TRR: IBAN SI56 6100 0002 5491 171 (DH d.d.)

Splošni pogoji poslovanja spletne trgovine customsolutions.si so sestavljeni v skladu z Zakonom o varstvu potrošnikov (ZVPot, Uradni list RS, št. 98/2004-UPB2, 126/2007 in 86/2009), na podlagi priporočil GZS in mednarodnimi kodeksi za e-poslovanje.
Upravljalec spletne trgovine customsolutions.si je podjetje Custom solutions d.o.o.
Z uporabo spletne strani se strinjate s pogoji poslovanja, zato vas prosimo, da si le-te preberete.
Podjetje Custom solutions d.o.o. si pridržuje pravico do spremembe splošnih pogojev poslovanja v spletni trgovini customsolutions.si

1. CENE
Cene izdelkov v spletni trgovini customsolutions.si so izražene v evrih. Cene ne vsebujejo stroškov dostave. Podjetje Custom solutions d.o.o. si pridržuje pravico do spremembe cen brez predhodnega obvestila.

2. AKCIJE IN PONUDBA
Splošna in akcijska ponudba izdelkov ter cene le-teh v spletni trgovini veljajo do preklica ali razprodaje zalog. Podjetje Custom solutions d.o.o. si pridržuje pravico do umika izdelkov iz ponudbe brez prehodne najave.

3. VAROVANJE OSEBNIH PODATKOV
Podjetje Custom solutions d.o.o. se obvezuje varovati podatke o kupcih in članih (osebni podatki, podatki o nakupih). Vse podatke, ki jih pridobi v spletni trgovini customsolutions.si in zbrane podatke, sme uporabljati izključno za izvedbo nakupov. Podatki o kupcih se varujejo v skladu z Zakonom o varstvu osebnih podatkov in se v nobenem primeru ne bodo posredovali tretjim osebam. Registracija in/ali vpis osebnih podatkov v spletni trgovini customsolutions.si sta potrebna izključno zaradi pravilnega izvajanja storitev spletne trgovine.

4. ODGOVORNOST
Podjetje Custom solutions d.o.o. se obvezuje, da bodo podatki na strani spletne trgovine customsolutions.si točni in ažurni.

5. NAROČILO, NAKUP, POTRDITEV NAROČILA
Ko uporabnik izbere želeni izdelek in njegovo količino, klikne na gumb “DODAJ V KOŠARICO”. S klikom na ikono košarice v zgornjem desnem kotu spletne trgovine lahko naročnik kadar koli dostopa do izdelkov, ki jih je v košarico dodal, in s klikom na gumb “UREDI KOŠARICO” uredi svoje naročilo.
Ko želi zaključiti nakup, klikne gumb “NA BLAGAJNO”, kjer lahko še enkrat preveri vsebino košarice. Pred nakupom lahko spreminja količine in izdelek iz košarice tudi odstrani.
Ko uporabnik preveri vse izdelke v košarici in ceno za plačilo, mora za zaključek nakupa klikniti na gumb “ZAKLJUČI NAKUP”. V polja vpiše podatke o uporabniku. V kolikor se naslov za dostavo razlikuje od uporabnikovega, ga s klikom na polje “DRUG NASLOV ZA DOSTAVO” doda. Nato izbere način plačila in dostave ter označi, da se strinja s Splošnimi pogoji poslovanja. S klikom na gumb “KUPITE SEDAJ” konča naročilo in potrdi plačilo.
Elektronsko sporočilo, ki ga uporabnik takoj po nakupu prejme na naslov, ki ga je navedel, vsebuje potrditev prejema naročila in predračun, če je naročnik označil plačilo po predračunu. Predračun ima valuto 5 delovnih dni. Po prejemu plačila ponudnik izdelek v razumnem roku odpošlje na naslov, ki ga je uporabnik navedel za dostavo. Ponudnik si pridržuje pravico do sprememb v primeru napak. V kolikor se cena artikla med obdelavo naročila spremeni, bo ponudnik uporabnika o tem obvestil. Uporabnik ima v tem primeru pravico, da brez stroškov odstopi od naročila.
Uporabnik poleg naročenega izdelka prejme tudi originalen račun.
V kolikor ponudnik ugotovi, da oddanega naročila ne more izvesti, mora o tem pravočasno obvestiti uporabnika. Pri tem uporabi kontaktne podatke, ki jih je uporabnik navedel ob naročilu. Ponudnik ne prevzema nobene odgovornosti, če je uporabnik navedel napačne kontaktne podatke.
Kupoprodajna pogodba med customsolutions.si in uporabnikom je v spletni trgovini customsolutions.si sklenjena v trenutku, ko customsolutions.si uporabniku pošlje prvo elektronsko sporočilo o statusu njegovega naročila.
Kupoprodajno pogodbo (t.j. prvo elektronsko sporočilo o statusu naročila) hrani customsolutions.si v elektronski obliki.

6. PLAČILO
Uporabnik lahko izdelke plača na enega izmed naslednjih načinov:
Plačilo po predračunu (UPN nalog)
Ko uporabnik opravi naročilo, na vneseni elektronski naslov prejme predračun, kjer so vsi podatki za plačilo na račun podjetja Custom solutions d.o.o.,

Plačilo po povzetju
Ko uporabnik opravi naročilo, na vneseni elektronski naslov prejme obvestilo, kjer so izpisani vsi podatki o naročilu. Ponudnik naročilo ustrezno zapakira in preda dostavni službi (Pošta Slovenije ali GLS), paket pa označi z “odkupnino”. Naročnik plača naročilo z gotovino ali plačilnimi karticami dostavni službi ob dostavi na izbrani naslov. V primeru nastanka dodatnih stroškov (npr. stroški za nakaznico, provizija …), so ti na strani uporabnika.

S pomočjo sistema Stripe
Preko sistema Stripe na račun Custom solutions d.o.o.
Teatania pošlje uporabniku račun skupaj z naročenimi izdelki. Na računu sta razčlenjena cena in vsi stroški v zvezi z nakupom. Ponudnik uporabnika obvesti tudi o pravici do odstopa od pogodbe. Uporabnik je dolžan preveriti pravilnost podatkov pred oddajo naročila.

7. DOBAVA, DOSTAVA IN PREVZEM
Za dostavo izdelkov skrbijo podjetja:
Pošta Slovenije, d.o.o.
General Logistics Systems, d.o.o.
Stroški dostave in pakiranja v Sloveniji pri nakupu do 50,00 € znašajo 8,00 €. Dostava pri nakupu nad 25,00 € je brezplačna. Možen pa je tudi osebni prevzem na sedežu podjetja, Mariborska cesta 7, 3000 Celje. V tem primeru stroškov prevzema ni. V primeru osebnega prevzema se je treba prej naročiti na telefonsko število 041 682 390.
Pogoji ter stroški pakiranja in dostave veljajo znotraj Republike Slovenije.
V primeru, da naročnik prejme fizično poškodovan ali odprt paket, mora o tem takoj obvestiti dostavno službo in sprožiti postopek reklamacije. 

8. PRAVICA DO ODSTOPA OD NAKUPA, VRAČILO BLAGA
Potrošnik ima pravico, da v 14 dneh od prevzema blaga podjetju sporoči (na kontaktni e-naslov info@customsolutions.si) da odstopa od pogodbe, ne da bi mu bilo treba navesti razlog za svojo odločitev. Edini strošek, ki bremeni potrošnika v zvezi z odstopom od pogodbe, je strošek vračila blaga.
Blago je potrebno vrniti prodajalcu najkasneje v roku 14 dni od oddanega sporočila o odstopu od pogodbe (nakupa). Prejeto blago mora vrniti nepoškodovano in v nespremenjeni količini, razen če je blago uničeno, pokvarjeno, izgubljeno ali se je njegova količina zmanjšala, ne da bi bil za to kriv potrošnik. Podjetje vrne prejeto plačilo z enakim plačilnim sredstvom, kot ga je uporabil potrošnik razen v primeru če je plačnik poravnal znesek z gotovino kurirju dostavne službe. Vsa plačila, ki jih prodajalec prejme od dostavne službe so izvršena preko transakcijskega računa, zato se prodajalec zavezuje, da bo opravil vračilo kupnine preko transakcijskega računa v čim krajšem možnem času in ne kasneje od 14 dni od opravljenega vračila.
Vračilo vplačil bo izvedeno takoj, ko je to mogoče, najkasneje pa v roku 14 dni od prejema sporočila o odstopu od pogodbe. Vrnitev prejetega blaga podjetju v roku za odstop od pogodbe se šteje za sporočilo o odstopu od pogodbe.
Pri prodajnih pogodbah lahko podjetje zadrži vračilo prejetih plačil do prevzema vrnjenega blaga ali dokler potrošnik ne predloži dokazila, da je blago poslal nazaj, razen če podjetje ponudi možnost, da samo prevzame vrnjeno blago.
Obrazec za odstop od pogodbe se nahaja na povezavi tukaj.
Neobstoj pravice do odstopa od pogodbe. Odstop od pogodbe ni možen pri izdelkih, ki so izdelani po natančnih navodilih potrošnika in prilagojeni njegovim osebnim potrebam; narejenih po natančnih navodilih potrošnika (npr. vabila, priponke, …).

9. STVARNA NAPAKA
Potrošnik lahko uveljavlja svoje pravice iz naslova stvarne napake, če o napaki obvesti prodajalca v roku dveh mesecev od dneva, ko je bila napaka odkrita.
Potrošnik mora v obvestilu o napaki natančneje opisati napako in prodajalcu omogočiti, da stvar pregleda.
Obvestilo o napaki lahko potrošnik prodajalcu sporoči osebno, o čemer mu prodajalec mora izdati potrdilo, ali ga pošlje v prodajalno, kjer je bila stvar kupljena, ali pa zastopniku prodajalca, s katerim je sklenil pogodbo.
Prodajalec ne odgovarja za stvarne napake na blagu, ki se pokažejo potem, ko mineta dve leti, odkar je bila stvar izročena.
Šteje se, da je napaka na stvari obstajala že v času izročitve, če se pojavi v roku šest mesecev od izročitve. Pravice potrošnika iz prvega odstavka ugasnejo s potekom dveh let od dneva, ko je o stvarni napaki obvestil prodajalca.

10. REŠEVANJE SPOROV
Ponudnik spoštuje veljavno zakonodajo o varstvu potrošnikov.
Ponudnik se po vseh močeh trudi izpolnjevati svojo dolžnost vzpostaviti učinkovit sistem obravnavanja pritožb in določiti osebo, s katero se, v primeru težav, kupec lahko poveže telefonsko ali po elektronski pošti. Pritožba se odda prek e-poštnega naslova info@customsolutions.si. Postopek obravnave pritožbe je zaupen. Podjetje se trudi, da se spori rešujejo izvensodensko.
Ponudnik ne priznava nobenega od izvajalcev IRPS. Povezava do platforme IRPS se nahaja tukaj.

11. INFORMACIJE IN PODPORA

Telefon: 041 682 390
E-mail: info@customsolutions.si

AVTORSTVO:

Avtor fotografij je arhiv Custom Solutions, inženering d.o.o..

Oblikovanje: Inicial Design.

Avtor spletne strani je podjetje Novisuals d.o.o.